Research-informed guidance built for use with other people
Playbook · Guide + 30-day pilot
Responsible AI for Small Business
Find a real business benefit while protecting customers, employees, proprietary information, and public trust.
Business
Shared foundation · local decisions
Adapt this playbook with the people who will use it.
Mississippi communities do not have identical needs, infrastructure, histories, or access. Use the evidence and tools as a starting point, then let local people shape the purpose, examples, pace, safeguards, and measures of success.
EditionEdition 1.0
Last reviewedOctober 27, 2026
Review bodyMississippi AI Collaborative
Board leadKrystal Chatman
Next reviewApril 2027, or sooner after a material source change
Adopt AI for a measurable reason—not because it is fashionable—and count the time needed for training, verification, and correction.
What you will leave with
One controlled 30-day pilot with an owner, approved information, human review, success measures, and a documented continue-or-stop decision.
Start here
Ask these five questions first.
01
What business problem are we solving?
02
Could a simpler tool solve it with less risk?
03
What customer, employee, financial, or proprietary data is involved?
04
Who checks public claims and corrects mistakes?
05
Do actual savings exceed subscriptions, review time, training, and errors?
Evidence behind this guide
Why a small pilot needs a human owner and real measurements.
Federal small-business guidance recommends human review, while NIST treats risk management as a continuing cycle of governing, mapping, measuring, and managing—not a one-time software purchase.
01 · Federal small-business guidanceUpdated February 2025
AI for Small Business
U.S. Small Business Administration
What we learned
SBA identifies practical uses for AI but recommends that another person review AI-produced work, especially when free or public tools are involved.
How it shaped this resource
We use it to support a bounded pilot, human review, customer-trust checks, and realistic accounting of benefits and risks.
NIST organizes responsible AI work around four continuing functions: govern, map, measure, and manage. Context, testing, accountability, and monitoring matter throughout the lifecycle.
How it shaped this resource
We use it to turn the 30-day pilot into a documented decision with an owner, baseline, risk review, measurement, and stop condition.
Sources and requirements can change. Check the publication date, read the original material, and confirm the rules that apply locally before making a consequential decision.
Understand the choices
Test business value without putting trust at risk.
Use these four areas to choose a useful problem, protect business information, and keep people accountable for the result.
01
Choose a measurable use
Begin with a bounded administrative, marketing, inventory, or customer-service task. Define the current baseline before introducing a new tool.
02
Count the whole cost
Include subscriptions, setup, staff training, review time, error correction, vendor dependence, security work, and the cost of a customer-facing mistake.
03
Protect people and information
Keep customer, employee, financial, and proprietary information out of unapproved systems. Review vendor terms before connecting business accounts or data.
04
Keep a human channel
Customers need a way to reach a person, challenge an error, and receive a correction. High-impact employment, lending, or safety decisions require qualified review.
Make a plan
Take these 5 steps.
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Good places to begin
Use AI to support the work.
✓ Drafting marketing copy from approved public facts
✓ Organizing nonconfidential meeting notes
✓ Creating first drafts of routine customer FAQs
Stop and reconsider
Do not hand over the judgment.
× Making hiring, credit, safety, or eligibility decisions
× Publishing prices, promises, or claims without review
× Entering customer or employee data into an unapproved tool
Use the tools
Run a safer 30-day pilot.
Use these tools to define the pilot, brief your team, and decide with evidence whether to continue, change course, or stop.
Review tool
AI readiness questionnaire
Clarify whether the business is ready for a responsible test.
0 of 4 checked
Progress tracker
30-day pilot tracker
Measure value and burden throughout the test.
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Worksheet
Vendor evaluation worksheet
Compare vendors on more than price and features.
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Practice together30 minutes to plan
The 30-Day AI Pilot
Design a controlled test for one low-risk workflow.
1
Choose one repeated task and name its accountable owner.
2
Record the current time, cost, quality, and common errors.
3
Write the approved-data and human-review rules.
4
Run the pilot with nonconfidential information and track every correction.
5
At day 30, compare actual value and harm—not impressions—and choose continue, revise, pause, or stop.
Talk about it
Did the tool create real value after review time, errors, and customer impact were counted?
Before you act
Share the plan with the people responsible for the work and the people who may be affected. Confirm local rules, protect private information, and name the person who can answer questions or correct a problem.