Mississippi community members working through practical AI guidance together
Research-informed guidance built for use with other people
Playbook · Guide + 30-day pilot

Responsible AI for Small Business

Find a real business benefit while protecting customers, employees, proprietary information, and public trust.

Business
Shared foundation · local decisions

Adapt this playbook with the people who will use it.

Mississippi communities do not have identical needs, infrastructure, histories, or access. Use the evidence and tools as a starting point, then let local people shape the purpose, examples, pace, safeguards, and measures of success.

EditionEdition 1.0
Last reviewedOctober 27, 2026
Review bodyMississippi AI Collaborative
Board leadKrystal Chatman
Next reviewApril 2027, or sooner after a material source change
Report a correction
Core message

Adopt AI for a measurable reason—not because it is fashionable—and count the time needed for training, verification, and correction.

What you will leave with

One controlled 30-day pilot with an owner, approved information, human review, success measures, and a documented continue-or-stop decision.

Start here

Ask these five questions first.

  1. 01

    What business problem are we solving?

  2. 02

    Could a simpler tool solve it with less risk?

  3. 03

    What customer, employee, financial, or proprietary data is involved?

  4. 04

    Who checks public claims and corrects mistakes?

  5. 05

    Do actual savings exceed subscriptions, review time, training, and errors?

Evidence behind this guide

Why a small pilot needs a human owner and real measurements.

Federal small-business guidance recommends human review, while NIST treats risk management as a continuing cycle of governing, mapping, measuring, and managing—not a one-time software purchase.

01 · Federal small-business guidanceUpdated February 2025

AI for Small Business

U.S. Small Business Administration

What we learned

SBA identifies practical uses for AI but recommends that another person review AI-produced work, especially when free or public tools are involved.

How it shaped this resource

We use it to support a bounded pilot, human review, customer-trust checks, and realistic accounting of benefits and risks.

Read the original source ↗
02 · Federal risk frameworkAI RMF 1.0

AI Risk Management Framework

National Institute of Standards and Technology

What we learned

NIST organizes responsible AI work around four continuing functions: govern, map, measure, and manage. Context, testing, accountability, and monitoring matter throughout the lifecycle.

How it shaped this resource

We use it to turn the 30-day pilot into a documented decision with an owner, baseline, risk review, measurement, and stop condition.

Read the original source ↗

Sources and requirements can change. Check the publication date, read the original material, and confirm the rules that apply locally before making a consequential decision.

Understand the choices

Test business value without putting trust at risk.

Use these four areas to choose a useful problem, protect business information, and keep people accountable for the result.

01

Choose a measurable use

Begin with a bounded administrative, marketing, inventory, or customer-service task. Define the current baseline before introducing a new tool.

02

Count the whole cost

Include subscriptions, setup, staff training, review time, error correction, vendor dependence, security work, and the cost of a customer-facing mistake.

03

Protect people and information

Keep customer, employee, financial, and proprietary information out of unapproved systems. Review vendor terms before connecting business accounts or data.

04

Keep a human channel

Customers need a way to reach a person, challenge an error, and receive a correction. High-impact employment, lending, or safety decisions require qualified review.

Make a plan

Take these 5 steps.

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Good places to begin

Use AI to support the work.

✓ Drafting marketing copy from approved public facts

✓ Organizing nonconfidential meeting notes

✓ Creating first drafts of routine customer FAQs

Stop and reconsider

Do not hand over the judgment.

× Making hiring, credit, safety, or eligibility decisions

× Publishing prices, promises, or claims without review

× Entering customer or employee data into an unapproved tool

Use the tools

Run a safer 30-day pilot.

Use these tools to define the pilot, brief your team, and decide with evidence whether to continue, change course, or stop.

Review tool

AI readiness questionnaire

Clarify whether the business is ready for a responsible test.

0 of 4 checked
Progress tracker

30-day pilot tracker

Measure value and burden throughout the test.

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Worksheet

Vendor evaluation worksheet

Compare vendors on more than price and features.

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Practice together30 minutes to plan

The 30-Day AI Pilot

Design a controlled test for one low-risk workflow.

  1. 1

    Choose one repeated task and name its accountable owner.

  2. 2

    Record the current time, cost, quality, and common errors.

  3. 3

    Write the approved-data and human-review rules.

  4. 4

    Run the pilot with nonconfidential information and track every correction.

  5. 5

    At day 30, compare actual value and harm—not impressions—and choose continue, revise, pause, or stop.

Talk about it

Did the tool create real value after review time, errors, and customer impact were counted?

Before you act

Share the plan with the people responsible for the work and the people who may be affected. Confirm local rules, protect private information, and name the person who can answer questions or correct a problem.